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For many, it comes as an unpleasant surprise that notifications about comments on promotional posts are often not visible. This is a damn annoying situation, because comments on a promoted or advertising post are most often from an interested client. And missing it, or taking too long to respond — is an unaffordable luxury for business. Here’s what to do in this case.

This primarily concerns ads launched on Facebook/Instagram. It often happens that a user comments on your advertising/promoted post, but you do not see a notification about this comment in the desktop interface of Facebook/Instagram, nor in the apps on your phone.

Moreover, some comments do “break through” into notifications, and some do not — and you can only see them on desktop by going to business.facebook.com — or in the shared inbox of your Facebook page + Instagram business account.

Why it works this way — we still haven’t figured out, but the fact remains — one of the most frequently asked questions we get is whether the Chotam.ru service can track comments on advertising posts. And the answer is yes!

At the same time, if people write to you in Direct because of your ad, you might find this article useful.

Comments from advertising posts — how to respond?

Why is it important to respond?

Let’s first look at the main types of comments you might get on advertising posts:

• Question from a potential client: “Do you have the same one, but in red?”
• Positive feedback from a client: “I tried it, I liked it”
• Negative feedback from a client: “I was there — it sucks”
• Spam: “Buy it here instead + link to their account/website”
• Fraud/‘hijacking’ a client: when someone replies to a client’s question with “replied in Direct,” sometimes also asking to delete the original comment, and then it’s a gamble — you might pay and get the original product/service, or you might not
• Swearing/profanity/unacceptable behavior
• “Who knows what”: smileys/emojis, when it’s unclear what the author meant — often done by bots to attract attention.

The very first rule: you should always reply to meaningful comments addressed to you, and respond (except for “who knows what”) as soon as possible.

Because if it’s a client — they won’t wait long. No answer — they’ll buy elsewhere.

If it’s negative feedback, you obviously need to respond as soon as possible, because otherwise it will just hang there and scare off other clients.

Even if it’s positive feedback — you should at least say thank you.

If it’s an attempt to hijack a client — you should immediately block such people and delete their comments.

Swearing/profanity should also be deleted right away, and maybe even block their authors if they don’t get it.

But all sorts of “who knows what” can be left unanswered, and moreover — you don’t even want to be distracted by them.

And here we come to the features of the Chotam.ru service, which is ideal for working with comments from ads — and in general with any inquiries from social networks. It can:

• Send all inquiries from social networks to your email or Telegram, including from advertising/promoted posts
• Reply to such inquiries directly from Telegram, from email, or from the service itself — so you don’t have to “jump” between different windows/apps, or log in and out of different accounts
• Ignore comments that don’t contain meaningful information, so you don’t get distracted by all sorts of emojis from bots.

The service also automatically detects questions, and you can see the response speed in your regular report, as well as a list of questions that haven’t been answered.

Registering with Chotam.ru takes less than a minute, and it’ll take you another couple of minutes to tell the service which communities to collect comments/DMs/applications from. You’ll have 7 days to test all the features, and tracking inquiries from 1 community with low activity is free forever.

Of course, you can reply to Direct messages on Instagram from the app, but this requires launching a VPN, so there is a more convenient way.

If you are working with the Instagram app — you need to go to the main screen by tapping the “home” icon at the bottom left in the Instagram app, and then tap the chat icon at the top right. All your conversations in Instagram Direct will open, and there you can reply.

Problem with Instagram Direct Messages

The main problem with replying to Direct messages on Instagram is to NOTICE a message from a potential client in Direct in time, and not miss it. After all, the client will not wait for your reply for hours or a day, unless you have some super-unique product or service (99% do not). If they do not get a reply within a few minutes, the client will simply look for and ask another seller — because they are sitting right now and ready to buy. Why should they wait?

The problem is that pop-up notifications on your phone get “buried” by others — and you might simply not see the client’s question.

The Chotam service comes to the rescue — it allows you to chat with clients from the service itself or directly from Telegram.

Main news! Now we support messaging in Instagram Direct as well. And — using official methods, without any password sharing.

Before you reply to a Direct message on Instagram, you first need to connect your account to the service. How to do this is shown in this video:

Reply to Instagram Direct via Telegram

This is a very important and convenient feature — replying via Telegram. When all your messages and comments come to your Telegram chat or channel, and you reply directly from there.

To do this, you need to:

1. Connect Telegram in the Chotam service

2. After that, you can reply to Instagram Direct via Telegram — just tap-and-hold on the message in Telegram, click Reply and write your reply. Your reply will be sent as a Direct message to the person who originally asked you a question.

As a result: by spending less than 5 minutes connecting Instagram and Telegram, you get the ability to see all messages and comments in one place.

In addition, the service allows you to export comments from Instagram to Excel, which is very convenient for saving history and running contests.

Exporting comments from Instagram can be challenging. And today, it’s not just an app for sharing photos and videos, but also a powerful platform for promoting your business. It attracts us with its simplicity and ease of use.

Everything you need is here: product placement, communication with customers, advertising, holding giveaways and contests – doing all this in the app is quite easy. There are many ways to track comments on Instagram, but there are also some difficulties, for example — how to export comments from Instagram to Excel. Downloading comments to a separate file may be necessary for analysis or when running a giveaway.

Transferring comments from the browser

Of course, you can manually download comments to Excel. To do this, you need to open the post and simply copy the comments. This is not difficult when you have a few, but when there are thousands – problems arise. The main inconvenience is the social network’s limitation, which allows you to copy a maximum of 2000 comments through the browser.

A service to export comments from Instagram

There are many different programs and applications for exporting comments from Instagram to Excel. Today we will tell you about our service for SMM specialists Chotam, which, in addition to other useful features, has a built-in comment export function.

All tasks created in the service have a section called “Task notification log”

How to export comments from Instagram to Excel

In the log, select  “Export to XLSX file”

Voila, your Excel table is ready. It will include the user’s id, a link to their profile, the actual comment text with the date, and a link to the post with the comment.

Not all comments are exported

There is one very important point that we cannot keep silent about —

Instagram does not provide all comments. When counting, you may find that the number of comments in the Excel table is less than under the post.

This does not happen by accident.

• Comments left by users with private accounts are not downloaded. In this way, Instagram complies with its privacy policy. That’s why under giveaway posts we always see: “Be sure to open your page for the duration of the giveaway.”
• Comments that are considered spam for one reason or another will also not be loaded into the table. For example, in a reply chain to a comment, only the first 4 will be exported, the rest will be considered spam by the app.
• Comments that were left not through the official app, but using third-party programs, may also not appear in the table.

So, Instagram filters out comments from accounts whose owners did not comply with the contest rules.

With our service, you will no longer say that exporting comments from Instagram is long and tedious. Chotam will do everything itself, freeing up your time for truly important tasks.

Instagram is the most sales-oriented social network. And tracking comments on Instagram is extremely important for sales. In fact, Instagram is one big feed of posts with photos that people like, comment on, and repost. The social network notifies account owners about all these actions. But you need to see your “warm” audience, those people who are interested specifically in your product. Therefore, out of all the notification information, you will be most interested in the comments.

Indeed, a person asking “Price?”, “How much does it cost?”, “Is there delivery?”, “Do you have it with mother-of-pearl buttons?” — this is a hot client. They are almost ready to buy from you. If you don’t respond right away, you’ll lose them. And they will surely find another option. So what should you do?

Is it possible to track comments on Instagram using built-in tools?

The problem is that you can receive comments in only three ways. And none of them are very convenient:

• Via push notifications: they crowd each other out on the screen. Easy to miss.
• In the general “inbox” folder, on the linked Facebook page. This requires either a constantly open browser on your computer or an app on your phone. And again, it’s easy to miss among a bunch of other notifications.
• Manually, by clicking the “heart” in your profile — and viewing the history. It will look like this:

The root of the problem with tracking comments on Instagram is the following. Insta tries to notify you about everything under the sun. Someone liked your post, someone followed you. In active communities, this can happen constantly in a continuous stream. But you are primarily interested in comments, because this is a “signal” of a potential client. Look at the picture above. Here, you are only interested in the comment at the very bottom, not the whole list of followers.

For those who need to track comments on Instagram, a special service Chotam comes to the rescue. With its help, you will receive notifications about comments at any time of day. By email, in Telegram, in Viber, or in private messages on VKontakte. You can reply to comments on your business account or delete them without logging into Instagram. This is very convenient if you manage several accounts.

You can also set up forwarding of comments to your colleagues. As a result, whoever is free at the moment can respond to them.

And you can also export comments to Excel — and do any analytics you want with them there.

The Chotam service does not need your login and password. Chotam uses the official, Facebook-approved method for app access to receive comments.

There is a free plan! Enjoy!

Or maybe you have a similar problem, but for VKontakte? Read our other article.

For those who manage their own group on VK, sooner or later there comes a need to find comments in a VK group. It’s one thing when a public page is created based on interests. In it, messages are occasionally left by enthusiasts of their field. And it’s a completely different situation if you have a sales group.

In a sales group, people constantly leave comments under posts or photos with various questions: “Price?”, “How much does it cost?”, and so on.

Naturally, a client who has asked a question is not going to wait two days for your reply. After all, there are very few truly unique products, and most likely what you are selling is also offered by thousands of other sellers.

If you don’t reply, the client will ask somewhere else and buy where they get an answer faster.

Therefore, the need to respond quickly to comments becomes absolutely critical for sales groups.

How to find comments in a VK group using built-in tools

You can use the built-in comment notification. Here’s how it’s done:

How to set up comment notifications in VKontakte

1. Go to your group
2. On the right, click “Events”

• Select which notifications you want to receive

But it’s hard to call this solution ideal.

You will only see notifications in your browser (or in the app on your phone).

This method has two inconveniences — these notifications will be mixed with all other notifications about someone liking your photo, messaging your profile, etc.

Besides that, you actually need to constantly keep either the browser with VK open, or your phone in front of you to see incoming notifications, which, by the way, also get hidden by new notifications coming in.

And if you are also a professional SMM specialist managing several communities, you will simply be overwhelmed with different notifications.

Also, having such notifications does not solve the problem of replying to a comment in a situation when you are busy (driving, at a meeting), and your colleague could answer the client’s question but does not see these notifications.

Chotam will help

You can monitor questions asked in your community. And not only in comments, but also in discussions and in the community’s private messages, plus it also supports collecting leads from lead forms.

You have access to commenting statistics and the ability to search through already posted comments.

You can set up delivery of notifications about incoming comments to your email, Telegram, Viber, or VK private messages, and you can have several recipients. This means your colleague can always “cover” for you while you are busy. And from Telegram, you can immediately reply to incoming comments and even delete them. It’s very convenient!

The service offers a fully functional 7-day trial period, and you can choose ANY plan. Want to try?

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